Store Policies

Ordering and Shipping:
Collective Chaos is a custom design company and does not carry inventory. All of our orders, except couture and items marked as samples are made per order. Please note that our average turnaround is 2-4 weeks for the made-per-order items to ship. If you need an items by a particular date, please contact us to ensure precise delivery. Rush orders may include an extra charge, depending on the item, timeframes and our workload.

Most of our domestic orders ship via USPS Priority with a 2-3 day service, as well as Express Next Day, and international orders ship via USPS Express International or FeDex. 

Collective Chaos is not responsible for incorrectly provided shipping addresses and not liable for repeated shipping charges. In the event of goods damaged in transit, please contact the carrier.

All orders will ship in discrete, properly sealed, beautifully packaged with eco-friendly materials envelopes or boxes.

Sizes and Colors: 
All of our items are made in standard XS-S-M-L-XL size format according to our 
sizing chart. And all of them can be custom sized for a reasonable custom fee. Collective Chaos carries a wide selection of colors and materials in stock,as well as offers even more options through special order.

Returns and Exchanges: 
Since we do not carry inventory and most of our items are custom made, Collective Chaos does not accept returns. All unworn items are subject to a 14 day exchange or alteration policy on defective items. Defective items constitute items that suffer from manufacturing defects or do not match the order specifications, in which case we will replace them free of charge. We cannot offer exchanges under any other circumstances, including mistakes in order that were of no fault of Collective Chaos, misuse of garments or incorrect sizing. 
If you feel that your garment is defective, please 
notify us soon as possible.

Collective Chaos GUARANTEES all our garments to last and fit, as long as correct size/measurements were provided and garments are properly cared for. Collective Chaos is not responsible for damage to items that were misused. Please refer to Item Care to learn how to properly care for your items.
 

Sales Tax & Customs: 
Please be aware that Collective Chaos ships your international orders with taxes and duties unpaid. Depending on your country the item may incur customs charge upon delivery. Collective Chaos is not responsible for these charges, nor for reimbursement of items seized by customs. All duties must be paid by the customer in order to receive they garment. If the item gets returned to Collective Chaos, the customer is liable for repeated shipping charges.

Custom Orders: 
Collective Chaos gladly accepts custom orders for a service fee to be determined on per-project basis. Please 
contact us for details. 

Please note that Collective Chaos will not reproduce or copy any other designer's work. References may be provided for inspiration and illustration, but we take pride in our custom unique design of items and expect the same treatment in return from other designers.

Privacy Policy: 
Collective Chaos takes the greatest care to provide maximum security and privacy of shopping and delivery of our items. Provided information will be properly stored and never shared, revealed or sold to any other company or person. For more info, click here.

Acknowledgment:
Some individuals are sensitive and/or allergic to latex and/or rubber intended for extended skin contact. Such sensitivity and/or allergic reaction can be severe. Collective Chaos recommends the customer test a small patch of skin against the latex and/or rubber material before the purchase of the garment. Collective Chaos is not legally or personally responsible for any such sensitivity and/or allergic reaction the customer may experience as a result of wearing our garments. 

Copyrights: 
All images, patterns and designs contained in this website are property of Collective Chaos and are protected by intellectual copyright law and are subject to full legal persecution if abused or stolen.
Reproduction as well as unauthorized use of any images or designs on this website is strictly prohibited. 
If you are interested in making use of the images on this website for promotional or publication purposes, please contact us directly.